Store Policies and Conditions of Use
Welcome to Jarvis Appliance. Jarvis Appliance provide their services to you subject to the following terms and conditions. If you visit or shop at Jarvis Appliance, you agree to accept these terms and conditions. Your 100% Satisfaction is our goal. Please take the time to read the details below about our store policy and delivery service to minimize errors and ensure that your Jarvis sales experience is a pleasurable one. Any questions should be directed to our Sales Department.
Jarvis' Role
- Standard In-Home delivery of new unit. Standard delivery refers to first and second floor deliveries for buildings or residences without elevator access.
- Removal of an existing disconnected unit on a one-for-one basis.
- Normal installation of electrical appliances to existing fittings. Installation refers to washers and dryers (not stacked), electric ranges and refrigerators connected to existing standard services. Please be aware that it is a fire hazard to install dryer vents to plastic duct. Custom installations are at an additional charge but do not include gas installations, modifying cabinets, counter tops or hard wired electrical appliances.
- Within 24 hours of your delivery date, you will be notified with a 3 hour time window.
- To prevent damage to your property and for the health of our delivery team, we cannot remove any appliances containing grease, oil or pests of any type. This also includes any bio hazardous material.
- We cannot be held responsible for damage caused by removal of old appliances.
- Jarvis drivers do not install or uninstall any gas or hard wired electrical appliances, nor do they alter any cabinets or counter tops or install anti-tip brackets.
Customers' Role
- Measure all doors, hallways and staircases to assure that your appliances will fit. We cannot alter or exchange doors, door trims or moldings.
- To protect your property and our delivery personnel, we require safe access into your home. Please make sure that all paths and walkways are clear of snow, ice and debris. If areas are not prepared for safe access your delivery will be rescheduled and a second attempt delivery fee will be charged.
- We require 24 hours notice of any changes to your address, contact number or sales order to reschedule.
- If your delivery date was not confirmed at time of sale, please allow a minimum of 10 business days to schedule delivery of your order.
- Any delivery that may become hazardous to your home or our delivery team may not be performed and may require a third party to crane the appliances at an additional expense to you.
- Problems or damage to your property caused by our delivery team must be reported to our customer service department within 24 hours. Please call (781) 235-5112.
- We gladly accept the following forms of payment: American Express, MasterCard, Visa, Discover, certified check or cash. All orders must be paid in full prior to delivery.
- The customer or agent authorized by the customer must sign for all products. Products will not be left without a signature.
- Jarvis does not deliver to the islands, but will deliver to the transport company of the customer's choosing. You are responsible for delivery to the end destination. Ownership of merchandise passes upon delivery to the transport company. Freight claims should be made with the transport company for any damages. Damages or suspected damages should be noted on the bill of lading at time of delivery. The transport company is responsible for the repair of any merchandise damaged while in their possession.
Cancellation and Refunds
Refunds will be issued on all stock items cancelled before delivery or pick up. Special order items are non cancellable all other items subject to 25% restocking fee. Refunds will be issued by crediting the card you paid on or by check. If you paid by check, please allow 10 business days for refund. No cash refunds.
Service
If you require service please contact our Service Department at 781-235-5116 and we will schedule a trained technician to evaluate the appliance.
Warranty
Products sold come with manufacturer's limited time warranty. In addition Jarvis Appliance offers Extended Service Contracts that may be purchased at time of sale.
Product Returns
Appliances/Plumbing: Product returns must be made within 7 days of the date you receive your order. Product must be packaged in the original undamaged complete packaging. Previously installed, special orders or special modifications cannot be returned under any circumstances. All accessories, clean instruction books, and warranty card must all be returned. Product that does not meet these criteria or has been used may, at Jarvis' discretion, not be accepted as a return, or may be subject to significant restocking fees in an amount representative of the condition of the product or its packaging. Jarvis reserves the right to decline ANY exchange or accept the return of ANY product other than the product that is initially defective after the 7 day period. Refunds for products being returned will be issued only once the products are received back at Jarvis and meet our product return criteria as listed. Return of product that does not fit will be subject to additional restocking and shipping/delivery fees.
Floor Models
All items must be paid in full and delivered within 14 days from date of purchase. All items are sold as is, all sales final, no returns, no refunds and no layaways. (Units come with manufacturer's warranty; you may purchase an extended warranty at time of purchase.) If the Jarvis Service Department determines that the unit is non-repairable; Jarvis will issue a refund for the purchase price of the unit only.
License and Site Access
Jarvis Appliance grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Jarvis Appliance and Retailer Web Services LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Jarvis Appliance and Retailer Web Services LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Jarvis Appliance and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Jarvis Appliance's name or trademarks without the express written consent of Jarvis Appliance. Any unauthorized use terminates the permission or license granted by Jarvis Appliance. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Jarvis Appliance so long as the link does not portray Jarvis Appliance, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Jarvis Appliance logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Jarvis Appliance and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Risk of Loss
All items purchased from Jarvis Appliance are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Cardholder Agreement
When you make purchases from Jarvis Appliance using your major credit card, you agree to honor the terms and conditions of your cardholder agreement. Jarvis Appliance is not responsible for items lost in shipping (see "Risk of Loss")
Product Descriptions
Jarvis Appliance and its affiliates attempt to be as accurate as possible. However, Jarvis Appliance does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Jarvis Appliance itself is not as described, your sole remedy is to return it in unused condition.
Pricing
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.
We cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY Jarvis Appliance ON AN "AS IS" AND "AS AVAILABLE" BASIS. Jarvis Appliance MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Jarvis Appliance DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Jarvis Appliance DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Jarvis Appliance ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Jarvis Appliance WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Applicable Law
By visiting Jarvis Appliance, you agree that the laws of the state of Arizona, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Jarvis Appliance, Retailer Web Services LLC, or its affiliates.
Disputes
Any dispute relating in any way to your visit to Jarvis Appliance or to products you purchase through Jarvis Appliance shall be submitted to confidential arbitration in Phoenix, Arizona, except that, to the extent you have in any manner violated or threatened to violate Jarvis Appliance's or Retailer Web Services LLC's intellectual property rights, Jarvis Appliance or Retailer Web Services LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Arizona, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Modification, and Severability
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Trademarks
Jarvis Appliance and other Jarvis Appliance graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Jarvis Appliance or its affiliates in the U.S. and/or other countries. Jarvis Appliance trademarks and trade dress may not be used in connection with any product or service that is not Jarvis Appliance, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Jarvis Appliance. All other trademarks not owned by Jarvis Appliance or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Jarvis Appliance or its affiliates.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Retailer Web Services LLC, Jarvis Appliance or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Jarvis Appliance and protected by U.S. and international copyright laws. All software used on this site is the property of Retailer Web Services LLC, a limited liability company formed under the laws of the state of Arizona and is protected by United States and international copyright laws.
COPYRIGHT COMPLAINTS
Jarvis Appliance and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.
Security
Shop with Confidence at Jarvis Appliance
Here at Jarvis Appliance, we want your shopping experience to be enjoyable and secure. The on-line shopping area of our web site is secure. This means that any information you send us is protected by encryption. It's easy to tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or is no longer broken. This may vary depending on your browser.
Our Safe Shopping Guarantee
Credit card fraud is virtually non-existent on the Internet, but it could happen. If you experience fraudulent use of your credit card as a result of shopping with Jarvis Appliance, simply notify your credit card company in accordance with its reporting rules and procedures. Most companies will either cover all of the fraudulent purchases or hold you liable for a maximum of $50.00.
In the unlikely event that your credit card company discovers credit card fraud, and holds you liable for some portion of the unauthorized charges, there is no need to worry. Provided the purchase was made through our secure server, we will reimburse you for the remaining liability up to a maximum of $50.00. This is standard practice on the internet, and just part of the reason why people prefer shopping with Jarvis Appliance.
You can always order by mailing the check or money order if you feel insecure using the internet to purchase.
No matter how you place your order with us, we want you to have an excellent buying experience with us.
Frequently Asked Questions
What type of guarantee comes with the product?
All product that Jarvis Appliance sells comes complete with the manufacturer's warranty. Jarvis Appliance offers Extended Service Contracts that may be purchased at time of sale.
Can I get my appliances installed?
Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.
What is the best way to shop at Jarvis Appliance?
All methods are good but the "in store" experience, with the product right in front of you, with our professional staff assisting you, is always the best.
How do your prices compare to the home center and other large regional and national chains?
Jarvis Appliance monitors our competitors prices on a daily basis to insure that Jarvis Appliance is always giving you the lowest possible price. We live up to our slogan "committed to giving you the lowest possible price."
