We had an appointment to get our (10+ year old) washer fixed, and Jimmy was extremely helpful and kind! He cleaned out our (very clogged!) drain and addressed the other problems quickly, all in about 45 minutes. He gave us advice on eventual work that needed to be done, but was honest and the price was very reasonable. Would definitely recommend Jarvis for all your appliance needs!
Mike and Dave were phenomenal to work with. They were patient helping me try to find, and then order me, the part I needed, and then took the time to show me how to properly reinstall the part, something that was not immediately obvious. Mike even sent me some drawings of the fridge manual to ensure I ordered the proper piece. They were the epitome of what “customer service” should be, and I can’t thank them enough for their help in finding me the right replacement part and making sure I knew how to install it.
Five stars is not enough to describe the outstanding service I have received on multiple occasions from Tony Jarvis and the team at Jarvis Appliance. Over the years, they have fixed my oven, dishwasher and just yesterday my refrigerator. The team at Jarvis is always friendly, professional, efficient, fairly priced and does outstanding repair work. I feel so lucky to have found a family business that truly cares about the customer. Thank you!!!!
Have nothing but praises for Jarvis Appliance! My freezer was frosting up so thickly that it was hard to even see the food inside. Tony Jarvis immediately responded to an email I sent on a Sunday night asking if this seemed like something I could fix myself. He called me and guided me through the possible problems and how to repair easily. His communication & responsiveness to messages I sent even after-hours is nearly unheard of these days. It is a pleasure to deal with such a smaller, family-owned business than the huge retailers. Tony Jarvis cares about his relationships with customers old & new...he's the best!
KUDOS to Tony Jarvis, the Jarvis Family and the entire team at Jarvis Appliances for offering real 5-Star customer service, great pricing, awesome installers and overall a stress less situation when purchasing appliances. No need to shop around to those "big box stores"..I would recommend to go to Jarvis First!
This sort of customer service is extremely rare. Often "customer service" is all about selling you warranties and scaring you with repair costs or trying to get you to buy new. Not to say that Jarvis isn't in the business of making money or selling product. But the respect and support I received from Sarah and Dave sold me on Jarvis, the company, so next time someone asks me where to go to for home appliances they'll be the first place I recommend without reservation. Also the place I'll go to to buy my next appliance.Top marks...
Thank heaven for people like Dave in service. He completely saved us Monday when our washing machine broke. He took the problem in his own hands and went to work to solve it quickly and effectively. The service professional who came to our home was excellent. Problem solved! Thank you, Dave, and Jarvis!
I love this place. They are loyal and get the job done. Everyone who works here from service to repair to owners go out of their way to help. I have been using them for 30 plus years and cannot say enough about their credibility.